When kitchen equipment breaks down, an operator’s highest priority is getting up and running again. The faster you fix the problem, the faster you can get back to meeting your customers’ expectations of prompt service and quality food.
To minimize equipment downtime, you need to find the right part as soon as possible. Whether you have in-house service or hire a service agent, a dedicated parts provider can act as your single source for accessing the original equipment manufacturer (OEM) parts you need.
When you call a consolidated parts provider like Heritage Parts, who aggregates parts from many manufacturers, you’ll reach a dedicated parts specialist who can help quickly determine the right part you need and ship it to you the same day.
The following are just three of the numerous advantages of forming a relationship with a consolidated parts provider.
1. Parts Availability
Consolidated parts providers stock inventory from a variety of top OEMs, which means you call only one number to order parts for various pieces of equipment. From ovens to refrigerators to drive-thru windows, one parts provider can help you service virtually any equipment that fails.
Consolidated parts providers stock not only a large inventory of simple and critical parts from hundreds of OEMs but also the rare parts that are often hard to find and difficult to order, streamlining the service approach.
2. Ease of Doing Business
Building a relationship with a consolidated parts provider makes your job much easier. Since parts specialists handle every detail of identifying and ordering your parts, you can dramatically decrease equipment downtime. For authorized service agents (ASAs), having a parts depot to rely on enables them to focus on what they do best and not divert resources to support and stock thousands of parts. Parts can be identified faster with the help of parts specialists who can use online tools they have on hand to save time. Each side of the service chain can focus on its specific area of expertise, and together, you can realize faster service and shorter downtimes.
What’s more, when dealing with a consolidated parts program, you’ll find a partner who understands your business and can anticipate your needs. For example, parts specialists can keep a personalized order log to help you stay on top of regular equipment maintenance. They can even suggest parts you may want to keep on hand to make future repairs happen as quickly as possible.
3. Low Cost
Equipment downtime can lead to lost revenue. Lost sales are one thing, but the impact of a negative customer experience can amplify losses in a way that’s hard to measure and difficult to predict. Time is money when it comes to replacing parts and repairing equipment.
The costs associated with ordering parts, along with expedite fees and/or minimum order fees, from multiple sources can quickly add up. A consolidated parts program, on the other hand, gives you the option to place one order for multiple parts, even if those parts are for repairs at multiple locations. This method helps you consolidate delivery and invoicing to save time and money.
Finding the Right Parts Provider
Working with a consolidated parts provider such as Heritage Parts can help you save time and money by minimizing inconveniences and maximizing equipment performance. With the largest inventory of Genuine OEM parts in the country, more than 99 percent parts identification accuracy and same-day shipping, Heritage Parts is a provider you can rely on to get you the right part right when you need it. Call 1-800-458-5593 to speak with your dedicated parts specialist, or visit HeritageParts.com to create your own personal online account and order parts anytime.