Heritage Parts Takes Customer Service to the Next Level with New Online Store

As technology evolves, so does Heritage Parts’ customer service. North America’s leading provider of replacement parts for commercial and institutional kitchen equipment has launched a new eCommerce website, HeritageParts.com, that simplifies the way customers explore and purchase parts, integrating robust search and real-time inventory capabilities with responsive customer service for a more tailored experience. 

“By adding the online store to our sales and service offering, we are giving our customers constant access to what they need,” says Heritage President and Chief Executive Officer John McDonough. “We’re ensuring we have the tools and technology in place to support how our industry operates in today’s busy and ever-changing marketplace.”

HeritageParts.com was created to give customers every possible option for researching and purchasing parts. Whether online, via phone or email, Heritage customers now have 24/7 access to the parts they need, whenever they need them. With full access to the in-stock OEM parts inventory — including a real-time calculator for shipping-and-handling costs for all parts purchased online — customers can view high-quality parts images, parts specifications and fits model links. The ability to view the entire library of 50,000 equipment manuals, parts diagrams and schematics empowers customers to make better, more informed purchasing decisions.

Additionally, customers can contact a customer service adviser directly from the website for any further research and purchases. This new channel of communication, with features such as online chat, email and texting, puts customers in contact with the dedicated customer service representatives Heritage Parts is known for, who are easily available to assist with online purchases or handle orders directly via phone or email. 

Designed with the purpose to simplify, the Heritage Parts online store is easy to navigate. The search engine anticipates requests by auto-correcting and completing key entry. The site is also mobile-friendly, so now on-the-go customers can create and manage their account, apply for tax exempt status, track their orders, view order history and automatically receive appropriate discounts anywhere, any time — whether they’re on site, on the road, at their desktop or on their mobile device.

Dedicated to providing parts expertise through personal service and the largest in-stock inventory available, Heritage Parts offers only the highest level of service as its standard, keeping up with the evolving expectations of its on-the-go, busy customers.

With over 800 OEM partners; 120 dedicated parts specialists delivering 99-plus percent parts identification accuracy; 98-plus percent same-day shipping performance on in-stock items; and the largest OEM inventory of in-stock parts in the industry, Heritage Parts operates from a strong foundation as the leading provider of Genuine OEM replacement parts.

ONLY HERITAGEPARTS.COM DELIVERS:

  • 24/7 access — research and order when you’re ready
  • Powerful search capabilities — speed your search
  • Real-time inventory and prices — all costs up-front for no surprises
  • Your heritage discount rate — everything still applies

To view the new Heritage Parts online store, visit www.HeritageParts.com