Service Insights

September 23, 2014

Servicing Foodservice Equipment Supports Food Safety

September is National Food Safety Month. While many of the month’s conversations and tips will revolve around topics like personal hygiene or allergen management, operating a commercial kitchen that serves safe food also depends on proper maintenance, service and use of foodservice equipment.

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Heritage Parts Takes Customer Service to the Next Level with New Online Store

As technology evolves, so does Heritage Parts’ customer service. North America’s leading provider of replacement parts for commercial and institutional kitchen equipment has launched a new eCommerce website,, that simplifies the way customers explore and purchase parts, integrating robust search and real-time inventory capabilities with responsive customer service for a more tailored experience.

Service Tips: Refrigerated Prep Tables

From sandwiches to burritos to pizzas to salads, refrigerated prep tables play an important role in professional kitchens of every sort. Properly using, and not abusing, this equipment can help extend its operational life and reduce service issues.

Free Food Safety Webcast: 20 Tips to Improve Food Safety on Sept. 30

Operating a food-safe environment is no accident. It takes time, dedication, planning and thoughtful, diligent follow through from everyone involved. In this hour-long webcast, our panel of foodservice experts will draw on their years of experience as they present 20 tips that will help foodservice operators and their supply chain partners develop and maintain food-safe environments that earn customer trust and loyalty. FCSI members and certified foodservice professionals may earn a continuing education unit by registering and viewing the webcast and then completing a short quiz.

T&S Brass Updates European Sales Team

T&S Brass and Bronze Works named Bert Dittmar to serve as the company’s director of European sales. A native of Germany, Dittmar worked most recently as director of global sales for KAHLA Thüringen Porzellan GmbH. Dittmar also spent more than a decade at Cambro Manufacturing.

Channel Distribution Conflict in Foodservice

Channel conflict remains the subject of constant conversation in all corners of the foodservice industry. The nature of many business relationships among trading partners has changed in scope, eroding profit margins for some and vastly increasing them for others.

Heritage Parts: Sweepstakes


Heritage Parts’ Evolution: New eCommerce Website

Heritage Parts customers now have 24/7 access to parts inventory. Using Heritage’s new eCommerce site, customers can research high-quality parts images, parts specifications and fits model links and buy genuine OEM parts anywhere, anytime. With features such as online chat, email and texting, integrates the legacy of Heritage’s breakthrough customer service with a seamless 21st-century online experience. Click here to learn about the site’s full capabilities.

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