Best in Class Survey 2006

Head of the Class

FE&S’ subscribing dealers, broadliners, consultants and, for the first time ever, operators shine the industry spotlight on those manufacturers that help them best meet their ever changing needs.

When a consultant, dealer or broadliner recommends a product to an operator, they lay their reputation on the line. In doing so, they trust that their manufacturer partner will be flexible and responsive when it comes to after-sales support. And more importantly, they want to know that their manufacturer partners are committed to cultivating a long-term relationship with their clients and not just interested in pushing boxes out the loading dock door.

And when it comes to an operator trying to decide which equipment and supplies are right for their facility, the expectations are no different. Like other members of the distribution chain that serve them, operators trust the items they select will function as promised or meet their needs as outlined, ultimately helping them meet customers’ expectations in a timely and efficient manner. When a factory earns this level of trust in the eyes of even one customer, it’s no small feat. But when they gain the widespread respect from FE&S subscribers for regularly exceeding customer expectations, then they can truly consider themselves among the industry elite that we refer to as Best in Class. Now in its sixth year, FE&S’ annual Best in Class Study surveys a sample of 1,000 of our subscribers to uncover those companies that have earned a reputation for being the best of the best when it comes to meeting their diverse needs. Past studies have included responses from the dealer, broadliner and consultant segments of the industry. To provide more comprehensive feedback and offer another perspective, this year we expanded the scope of the survey to include subscribing operators.

The following features the topline results of this year’s survey and shine the industry spotlight on those manufacturers who are the standard-bearers when it comes to establishing longterm and meaningful client relationships.

Overall Best in Class by Category
Heavy Equipment Light Equipment Smallwares Tabletop
1. Hobart Star Vollrath Libbey/Syracuse/World
2. Vulcan-Hart Hobart Cambro Oneida/Buffalo
3. True Hatco Lincoln Anchor Hocking
Dealers
1. True Mfg. Start Vollrath Libbey/Syracuse/World
2. Hobart Hatco Cambro Tie: Oneida/Buffalo & Anchor Hocking
3. Vulcan-Hart APW/Wyott Lincoln Walco
Consultants
1. Hobart Hobart
2. Vulcan-Hart Hatco
3. Blodgett Star
Broadliners
1. True Star Vollrath Libbey/Syracuse/World
2. Tie: Hobart & Vulcan-Hart APW/Wyott Cambro Oneida/Buffalo
3. Tie: Garland, Imperial, Southbend Tie: True & Vollrath Tie: Lincoln & Carlisle Tablecraft
Operators
1. Hobart Hobart Cambro Libbey/Syracuse/World
2. Vulcan-Hart Robot Coupe Vollrath Oneida/Buffalo
3. Tie: Delfield, Middleby Marshall, Southbend, True Vulcan-Hart Rubbermaid Tie: Anchor Hocking & Homer Laughlin
PRODUCT MANUFACTURERS Overall Best in Class
Heavy Equipment First Second Third
Blast Chillers Traulsen Victory Bev Aire
Braising Pans/Tilting Skillets Groen Cleveland Vulcan-Hart
Broilers Vulcan-Hart Garland Southbend
Chef Counters, Prefab Delfield Randell Advance Tabco
Combi Ovens Blodgett Rational Cleveland
Convection Ovens Blodgett Vulcan-Hart Southbend
Conveyor Ovens Lincoln Blodgett Middleby Marshall
Cook & Hold Ovens Alto-Shaam Blodgett Cres Cor
Cooking Suites Montague Vulcan-Hart Garland
Deck Ovens Blodgett Bakers Pride Vulcan-Hart
Dishwashers/Warewashers Hobart Jackson Champion
Fryers Frymaster Pitco Vulcan-Hart
Ice Makers Manitowoc Hoshizaki Scotsman
Mixers, 12 Qt. & Larger Hobart Globe Univex
Mobile Heated Cabinets Cres Cor Alto-Shaam InterMetro
Ranges Vulcan-Hart Garland Southbend
Refrigerated Prep Tables True Mfg. Delfield Randell
Rotisseries Henny Penny Old Hickory Tie: Merco-Savory & Alto-Shaam
Steam-Jacketed Kettles Groen Clevland

Vulcan-Hart

Steamers Cleveland Groen Vulcan-Hart
Upright/Reach-In Refrigeration True Mfg. Traulsen Victory
Ventilation Systems Captive-Aire Greenheck Gaylord
Walk-In Refrigeration Kolpak Nor-Lake Bally
Light Equipment First Second Third
Beverage Blenders Hamilton Beach Waring/Cuisinart Vita-Mix
Coffee Brewers Bunn-O-Matic Bloomfield FETCO
Conveyor Toasters Hatco Star/Holman APW/Wyott
Charbroilers Star Vulcan-Hart APW/Wyott
Countertop Charbroilers Star Vulcan-Hart APW/Wyott
Countertop Griddles Star APW/Wyott Vulcan-Hart
Countertop Ovens Bakers Pride Cadco Blodgett
Disposers In-Sink-Erator Salvajor Hobart
Drawer Warmers Hatco Wells -Bloomfield Toastmaster
Electric Slicers Hobart Globe Berkel
Electric Food Processors Robot Coupe Waring/Cuisinart Hobart
Manual Food Choppers/Slicers Hobart NEMCO Lincoln
Heat Lamps Hatco Merco-Savory NEMCO
Hot Dog Equipment Star APW/Wyott NEMCO
Induction Cooktops CookTek Vollrath Spring
Microwave Ovens Amana Panasonic Sharp
Parts & Accessories FMP Hobart Component Hardware Group
Pulpers Hobart Somat In-Sink-Erator
Scales Edlund Pelouze Detecto
Self-Leveling Dispensers Lakeside APW/Wyott Delfield
Serving Carts Lakeside Rubbermaid Cambro
Shelving InterMetro Eagle Group ISS
Sinks, Prefab Advance Tabco Eagle Group Universal Stainless
Underbar Equipment Perlick Tie: Glasstender & Krowne Eagle Group
Worktables, Prefab Advance Tabco Eagle Group Universal Stainless
Smallwares First Second Third
Cookware Vollrath Lincoln Carlisle
Cutlery Dexter-Russell R.H. Forschner Tie: Henckel & Mundial
Storage Containers Cambro Rubbermaid Carlisle
Thermometers/Sensors Tie: Cooper-Atkins & Taylor Comark Pelouze
Tabletop First Second Third
Dinnerware/Chinaware Libbey/Syracuse/World Oneida/Buffalo Homer Laughlin
Flatware Oneida/Buffalo Walco Libbey/Syracuse/World
Glassware Libbey/Syracuse/World Anchor Hocking Cardinal