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Foodservice News

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jCarbonara
Joe Carbonara

Meaningful Value: Innovation and Information Sharing

W hen the economy tanked seven years ago, innovation became the panacea that was going to cure everyone's fiscal ills. Business leaders and politicians tripped over each other in a race to the microphone to let everyone know they were ready to lead the charge toward innovation, which ultimately would spark the economic growth the U.S. so desperately needed to break free from its economic tailspin.

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jMartinez
Juan Martinez

Designing for Flexibility: How Much Can You Afford Not to Do?

Many factors come into play when designing a restaurant. The décor and ambience represent obvious considerations but one design element many concepts fail to consider is building flexibility into the front-of-house, middle-of-house and back-of-house designs.

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jStiegler
Jerry Stiegler

Burger King Gets Heat for Proposed Move while McDonald’s Feels the Crunch Despite Positive Advance Sales Reports for August

This Week In Foodservice looks at good sales numbers in August from both the government and Knapp Track, provides a look at a Federal Reserve study on why the economy is so soft, and covers a bunch of news on both McDonald’s and Burger King as well as a whole lot more.

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Greg Christian
Greg Christian

Outcomes for Year One of a New, Self-Op School Lunch Program

As the 2014-2015 school year draws to a close, I'd like to share the final outcomes of Nardin Academy's new self-operated foodservice program.

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Highlights

Chain Innovators: Menchies

A dual focus on product innovation and delivering a customer service experience that leaves guests smiling is fast putting Menchie's on the map — the entire map. From just three units in 2008, the company expects to pass the 200-store mark this year. By early 2012 the self-serve, pay-by-weight fro-yo concept will have a presence in every U.S. state, as well as in five international markets.

MenchiesAmit Kleinberger, CEO, says that Menchie's positions itself as an "all-American" business model with no strong regional identity. The model centers on offering a variety of innovative frozen yogurt flavors, all developed in-house through Menchie's R&D department. Signature flavors like chai tea, watermelon tart, Georgia peach, root beer float and white chocolate macadamia nut, as well as more traditional flavors, rotate in and out of the stores, which offer a selection of 12 to 14 varieties and a wide assortment of toppings daily. "We're launching our own private label," Kleinberger says. "We're reinventing the flavors and coming up with innovative new trademarked variations. Every month, we're rolling out something new."

Menchie's also hired an expert and consultant on retail customer service to develop customized training materials for its franchisees, managers and crew members. It's part of a new drive to develop a world-class "we make you smile" customer service initiative.

This summer Menchie's kicks off a premium program showcasing a series of collectible toys, which are given to guests at every visit. While at press-time Kleinberger declined to offer details, he says it, like the chain's intense focus on customer service and product innovation, will help to create yet another big point of distinction for the chain.

Fast Facts

  • Year founded: 2007
  • Headquarters: Encino, Calif.
  • Menu specialties: Premium private-label frozen yogurt
  • Service model: Retail self-service, QSR
  • Units: 90
  • 2010 sales: $49.5 million (U.S. and Canada)
  • 2010 growth: Revenue increased 200 percent and the number of units grew by 966.7 percent
  • Projected 2011 growth: Revenue is expected to grow 180 percent and the number of units will increase 210 percent
  • Key expansion markets: All 50 states, New Zealand, Australia, Japan, China, India, Qatar, Bahrain, Kuwait, Saudi Arabia, United Arab Emirates, Egypt, Morocco, United Kingdom, Costa Rica, Mexico, Canada, Trinidad and Tobago
  • Typical location: Residential shopping centers, premium malls/outdoor lifestyle centers, strip centers
  • Average unit size: 1,250 sq. ft.
  • Average kitchen space: 300 sq. ft.
  • Average covers per day: 500
  • Average check: $7
  • Total equipment investment per unit: $130,000
  • Total unit cost: $360,000

Key Players

  • Chief Executive Officer: Amit Kleinberger
  • Chief Operating Officer: Adam Caldwell
  • Vice President of Operations: Yotam Regev
  • Special Operations Manager: Joaquin Quiroz Jr.
  • Director of Purchasing: Allen Nino
  • Dairy: Scott Brothers Dairy
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