• Focusing on Health and Wellness at Kaiser Permanente Medical Centers

  • Game Changers in Healthcare Foodservice

  • Facility Design Project of the Month: Woodland Café and Kitchen Renovation at Palos Community Hospital in Palos Heights, Ill.

  • DSR of the Month: Michael Wahl, Sales Representative, TriMark SS Kemp, Pittsburgh, Pa.

Blog Network

jCarbonara
Joe Carbonara

Healthcare Foodservice Rolls with the Changes

Ask healthcare foodservice professionals about some of the challenges that keep them up at night and they will try to tell you their businesses are much like other industry segments. And, in a sense, they are right.

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jMartinez
Juan Martinez

Post NRA Thoughts: My Labor Costs are Killing Me! What Can I do About It?

The National Restaurant Association’s annual trade show has come and gone to much fanfare. From what I saw and read, the participation was phenomenal. We were able to bring our full consulting team from all of our offices and even made time to break some bread together.  This year, I also participated in a panel discussion that explored unit economics  and was moderated by Steve Romaniello, managing director of Roark Capital.

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jStiegler
Jerry Stiegler

Restaurants Outperform Retail Segment, Consumers Like to Eat Out and More

Restaurant sales showed solid growth in May. New study shows all consumer income groups devote about the same percentage of their day-to-day spending at restaurants. Prices consumers pay for food away from home continues to rise faster than food at home prices. Johnny Rocket’s opened their first drive thru location. The Ricker’s C-store chain has expanded their foodservice menu extensively. These stories and a whole lot more This Week in Foodservice.

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Chain Innovators: Einstein Bros. Bagels

Fresh-baked bagels and "darn good" coffee may be what brought Einstein Bros. to the top of its niche, but the company's focus on product innovation is helping to keep it there. Einstein has positioned its traditional bagel bakery concept as much more than bagels, building a menu of on-trend breakfast, lunch and specialty beverage options that satisfy consumers' lifestyle and nutrition demands.

Einstein Bros. Bagels"The Einstein Bros. Bagels brand has always had a reputation for offering healthy choices," says James O'Reilly, chief concept officer. "Our most recent major initiatives have been the launch of the less than 400 Calorie Menu in 2009 and then the Lighter Side Menu in 2010. The Lighter Side Menu has become permanent in our restaurants and features a number of healthier choices."

Among them are Einstein's Bagel Thins (thinner, lower calorie, lower carb bagels), healthful alternatives to traditional high-fat cream cheese such as hummus, peanut butter and light cream cheese, fruit and yogurt parfaits, and Bagel Thin breakfast and lunch sandwiches.

Beyond its healthy positioning, Einstein Bros. is working to build its lunch and snack business. Lunch customers can choose from a variety of signature sandwiches, salads, paninis, wraps and soups. And snackers can grab Bagel Poppers — small, round bagel nuggets served in a cup — any time to go with a specialty blended beverage or gourmet coffee.

This year, Einstein intends to continue leveraging its bagels, breakfast and healthy innovations and to boost check averages primarily through beverages, catering, modest price increases and additional premium sandwiches. According to its annual report, "We will reinforce our product differentiation in terms of 'Fresh Baked Goodness' combined with quality ingredients and innovation. Initiatives to increase our average check include bundled 'combos' and additional snack items in the breakfast and lunch dayparts, and a repositioning of our coffee offering to include dedicated baristas and specialty coffee."

Fast Facts

  • Year founded: 1993
  • Headquarters: Lakewood, Colo.
  • Menu specialties: Bagels, baked goods, salads, soups, sandwiches, gourmet coffee, specialty drinks
  • Service model: Fast-casual
  • Units: 330 company stores, 100 franchised units
  • 2010 sales: $411,711,000
  • 2010 growth: 0.8 percent revenue growth, number of units grew by 7 percent
  • Projected 2011 growth: Projects adding 20–26 franchised units and 45–50 licensed units
  • Key expansion markets: Texas; Colorado; Washington, D.C.
  • Typical location: Neighborhood or regional shopping center
  • Average unit size: 1,800–2,500 sq. ft., 30–40 seats
  • Total unit cost: $460,000 (cash investment per company-owned store)

Key Players

  • President, Chief Executive Officer: Jeffrey O'Neill
  • Chief Financial Officer: Emanuel "Manny" Hilario
  • Chief Operating Officer: Dan Dominguez
  • Chief Concept Officer: James O'Reilly
  • Chief Legal Officer, Secretary: Rhonda Parish
(All are from the Einstein Noah Restaurant Group)
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