• Puesto in San Diego, Calif.

  • DSR of the Month: David Kort of Premium Supply Co., Deer Park, N.Y.

  • Chain Profile: Bad Daddy’s Burger Bar

  • Educating Students at the Francis Tuttle School of Culinary Arts in Oklahoma City, Okla.

Foodservice News

Read more Foodservice News

Blog Network

jCarbonara
Joe Carbonara

Go the Distance: The Most Important Three Feet in the House

Many foodservice professionals often refer to the tabletop as the most important three feet in the house. That's because the tabletop represents the aspect of the foodservice operation that diners interact with most. So it would seem logical, then, that most restaurant and foodservice operators would put in plenty of thought, minding every detail, when developing their tabletops (page 18). Unfortunately, the opposite is often true.

Read more...

jMartinez
Juan Martinez

Foodservice Design Parameters for Successful Co-Branding

 The concept of co-branding, meaning having two restaurants share the same space, is nothing new. Sometimes it works. Other times it does not. So what’s the difference between successful and unsuccessful co-branding initiatives?

Read more...

jStiegler
Jerry Stiegler

McDonald’s Still Stumbling, Unemployment News Brightens, and U.S. Retail Sales Dip

The Commerce Department reported weak September retail sales but restaurants enjoyed a fair increase. First-time jobless claims fell to a 14-year low. The Sysco/U.S. Foods merger may have hit a stumbling block. Malcolm Knapp is optimistic about casual restaurant sales. McDonald’s is still searching for answers.

Read more...

Greg Christian
Greg Christian

Outcomes for Year One of a New, Self-Op School Lunch Program

As the 2014-2015 school year draws to a close, I'd like to share the final outcomes of Nardin Academy's new self-operated foodservice program.

Read more...

Highlights

Dine America 2011: A Great Industry Gathering

Industry pros came together to inspire and enlighten

 

Dine America 2011 has concluded! Kudos to the organizing team for putting on such a great show.

We had the opportunity to be one of the sponsors for this conference for restaurant leaders that took place Oct. 9-11 in Atlanta. It was an action-packed couple of days, with learning and networking opportunities at every turn. I was able to walk away with a few key lessons from a number of speakers and want to share them with you in this post.

The tone for the session was upbeat, with all attendees — restaurant operators and suppliers alike — feeling good about how their businesses are progressing and optimistic that the business climate will get even better.

Keynote speaker Kat Cole, president and CEO of Cinnabon, a Roark Capital Brand, kicked things off on an inspirational note by discussing the career path she's traveled and sharing some great insights to her success. Two of Cole's many wonderful points that resonated with me were, "don't just show up, but step up and speak up" and "no borders, no boundaries."

Also on the agenda was Stew Leonard, CEO and president of Stew Leonard's Farm Fresh Foods. Leonard discussed his company's strategic approach of "fresh today , do it again tomorrow" and encouraged us to speak of a quality mindset.

Leonard also discussed his company's two legendary rules for customer service: First rule being the customer is always right and the second rule being that when the customer is wrong, refer to the first rule. While being customer-centric is important, Leonard cautioned us that "you cannot have a great place to shop, until you have a great place to work." Indeed, designing a team-member focused culture requires both intangible and tangible or ergonomic principles. 

A presentation done by a speaker from Google provided us with an interesting view on what is coming in the future. If you have not heard about Google Wallet, I encourage you to take time to look into this. Wow! One of their messages was "Be found, be local, be creative, be integrated and be social."

Gregg Lederman from Brand Integrity suggested that when examining customer service, a concern to every business today, start by assessing how behaviors are being executed on both sides of the transaction. Make sure the employees know what to do, how to do it and why they are doing it. This is the best way to drive employee engagement. Just telling foodservice staff that the customers are "guests" is not sufficient to make sure that they are treated as such. In sharing his success stories, David Davoudpour, Shoney's chairman and CEO, focused on three key principles: simplicity, innovation and giving back to the community.

In between each speaker there was plenty of time to interface with the attendees and share with them new concepts from the sponsors. Here is one example that generated some interesting conversations: a computer simulation of a restaurant with a drive-thru.

Congratulations to the Dine America team, for setting up such a dynamic session, with many great messages from the speakers and panelists as well as innovative products from several vendors.

Related Articles

Foodservice Equipment & Supplies is proud to be the exclusive media sponsor for 2015 RestaurantPoint.

Restaurant Point - Innovating the restaurant experience