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Foodservice News

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jCarbonara
Joe Carbonara

All Hail the Food Hall

Beyond the varied menu and service styles, food halls often feature a retail component, which allows customers to take a portion of their experience home to enjoy later.

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jMartinez
Juan Martinez

Is Supplier Consolidation Good or Bad?

The foodservice equipment and supplies industry has experienced a significant amount of consolidation of late. In fact, during the month of June, FE&S reported on four dealers buying five different companies. Rapid consolidation like this can make one wonder: If this keeps going on, will there only be one equipment supplier standing? Read more...

jStiegler
Jerry Stiegler

This Week in Foodservice: Weak Casual Dining Sales, Redesigns Pay Off in Sales, Automats Reinvented and Naugles’ Attempt to Grow

Weekly roundup of news that's worthy of a second glance: Knapp-Track shows weak casual dining sales – again; decline in U.S. restaurants; restaurant redesigns pay off in higher sales; old automats reincarnated; and the Attempt to Revive Naugles.

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Highlights

Ten Areas Where Successful Companies Excel

In addition to trying to put today's economic climate into a context, Forbes' columnist Rich Karlgaard offered his observations on 10 areas in which successful companies tend to excel during the FEDA Convention in Phoenix.

Successful companies are not necessarily the market leader in all of these areas but they need to be among the best in most of them. While he did not address this industry specifically, I do believe that Karlgaard's comments do apply to the many companies that do comprise the very dynamic and always evolving foodservice industry.

 

Design: In a world that is seemingly moving faster and is more confusing than before design is becoming more important, he said. Simply put: design is margin. "It does not need to be simple or elegant but it needs to be cohesive," Karlgaard said.

Cost Leader: "This does not mean that you are lowest price or that you are cheap," Karlgaard said. But the business leaders need to ask such questions as: What are the big ways to reduce costs? Where is the big idea to take cost out of the business for generations?

Speed: This represents the company's ability to deliver what you say, when you say it and doing so in such a way that meets customer expectations, Karlgaard said.

Sales: Have the right equipment to empower the salespeople to do their jobs.

Analytics: This means having the software and procedures that can help the business leaders see what's not visible to them on the surface. For example, is the company's largest customer slowly starting to drift away? "This will become increasingly important," Karlgaard said.

Logistics: "Almost any market leading company from the past 30 years has been a leader in logistics," Karlgaard said.

Service: "You have to be consistent in the delivery of your service," Karlgaard said.

Communication: Externally, how do you communicate your brand in a world of rapidly expanding media, Karlgaard said. Internally, give the information everyone needs to do their jobs.

Brand: It has to relate to all of the customers wants and needs. "And if you strip away the name they still need to know it's your company," Karlgaard said.

Purpose: "Companies built on a moral foundation and function with a purpose have an advantage," Karlgaard said. "It has never been more important than it is today."
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