Foodservice Opinions

Opinion pieces on the foodservice equipment and supplies industry from leaders and laymen from all aspects of the business, including dealers, distributors, design consultants and multi-unit operators.

Retail Sales Slip in April, Kona Grill Tests Mini-Version, and Study Shows Holiday Business Not Critical to Independent Operators

Overall retail sales increased in April but foodservice sales slipped. Holiday business is not all that important to many independent operators. Kona Grill to test a smaller version of their restaurant. Comparable store sales reports this week on more than a dozen restaurant chains. These stories and a whole lot more This Week In Foodservice.

How Income Impacts Restaurant Usage, Uber to Test Food Delivery Drone and Chipotle’s Delivery Service Triples

Merrill Lynch surveys consumers about eating out. Uber will test food delivery via drone. Chipotle racks up a triple digit jump in delivery. Food at home prices rose more in April than the price for food away from home prices. Sysco, US Foods and the Performance Food Group saw some sales growth and enjoyed higher profits in the first quarter of this year. These stories and a whole lot more This Week in Foodservice.

Magic Formula …

Take a multigenerational family-owned business — one that hires nice people from the Midwest who generally come predisposed with a customer-centric, friendly attitude and a strong work ethic. Combine that company with some progressive management ideas promoting company-wide transparency, entrepreneurship and empowering employees throughout the organization with the authority and resources to make sure the customer is always satisfied. What do you think you’d get?

A Service Pro You Should Know: Kevin McCaw

Field Supervisor, Hawkins Commercial Appliance Service, Englewood, Colo.

“It’s surprising how many backyard mechanics are out there — and electricians and plumbers that don’t realize how something should be installed.”

Although he now has almost three decades as a service tech under his belt, Hawkins Commercial Appliance Service’s Kevin McCaw got into the business through his love of cars.“My neighbor across the street got me into hot rods. I went to automotive school after high school, then worked for a couple of shops,” he says.