Foodservice companies concerned and confused as to how the new healthcare legislation will impact their businesses in 2011 and beyond are not alone. In fact, FE&S' 2010 Mid-Year Forecast Study, foodservice equipment and supplies dealers cited uncertainty about healthcare as one of the most significant issues facing their businesses in the coming year. From where I sit, it seems safe to assume that most every company within the foodservice industry shares similar concerns.
"Moving forward the successful foodservice companies will be those organizations that will raise the bar when it comes to operational excellence."
If you and I were having coffee, how would you answer that question? At first, it may seem like a pretty easy and innocent question. But once you realize that your answer can mean the difference between winning or losing a customer, then formulating a response becomes more complex.